Privacy Policy

Elders Real Estate Sale Privacy Policy

Effective date: 14th October 2026
Last updated: 14th October 2026

Elders Real Estate Sale (“we”, “us” or “our”) is committed to protecting the privacy of personal information we collect and hold.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our real estate services, including residential, commercial and rural property sales, property management, leasing, appraisals and related services.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws.

1. Our details

Business name: Elders Real Estate Sale
ABN: 47 095 703 987
Address: 201 York Street, Sale, VIC, Australia, 3850
Phone: (03) 5144 4444
Privacy Officer: Jane Tuckett
Email: jane.tuckett@eldersrealestate.com.au
Mobile: 0427 826 600

2. The personal information we collect

The type of personal information we collect depends on your dealings with us. It may include:

your name, address, email address and telephone number;
identification information, such as a driver licence, passport or other documents where required for identity verification or by law;
details relating to a property, including ownership, leasing, maintenance, tenancy and transaction information;
financial information needed to process rent, bond, trust-account payments, sales deposits, disbursements or other authorised payments;
rental application information, rental history, employment details, references and details of occupants or pets;
information provided by landlords, renters, purchasers, vendors, prospective purchasers, applicants, tradespeople, referees and other relevant parties;
correspondence and records of our communications with you;
marketing preferences; and
information collected through our website, social-media pages and online enquiry forms, such as IP address, browser type and website activity.
3. How we collect personal information

We may collect personal information directly from you when you:

contact us by phone, email, in person or through our website;
request an appraisal, sales information, rental information or property-management services;
submit an offer, tenancy application, rental reference or enquiry;
enter into a sales authority, management authority, lease, rental agreement or other contract with us;
attend an open inspection or property appointment;
use electronic-signing services; or
communicate with us through social media or other online channels.
We may also collect information from third parties where appropriate, including property owners, renters, landlords, vendors, purchasers, referees, employers, previous agents, solicitors, conveyancers, banks, contractors, government agencies, publicly available sources and other parties involved in a property transaction or tenancy.

Where possible, we will collect personal information directly from you. If you provide us with another person’s information, you must ensure you are authorised to do so.

4. Why we collect, use and disclose personal information

We collect, hold, use and disclose personal information to:

provide real estate, property-management, sales, leasing, appraisal, commercial and rural property services;
assess tenancy applications and manage rental properties;
arrange inspections, maintenance, repairs, valuations, photography, advertising and property access;
facilitate property sales, purchases, leasing, renewals, transfers, settlement and related transactions;
communicate with owners, renters, applicants, purchasers, vendors, contractors and other relevant parties;
manage payments, trust accounting, rent, bonds, invoices, disbursements and other financial obligations;
respond to enquiries, requests, complaints and feedback;
comply with legal, regulatory, professional and record-keeping obligations;
protect our legal rights and prevent fraud or unlawful activity; and
send information about properties, services or events that may be relevant to you, where permitted by law.
If you do not provide information we reasonably require, we may be unable to provide particular services to you or progress an application or transaction.

5. Who we may disclose information to

We may disclose personal information where reasonably necessary to provide our services, including to:

property owners, landlords, renters, applicants, vendors, purchasers and their authorised representatives;
solicitors, conveyancers, accountants, insurers, financial institutions and professional advisers;
contractors, tradespeople, maintenance providers, valuers, photographers, building inspectors and other service providers;
referees, employers, previous agents or landlords where relevant to a tenancy application or reference;
Elders-related entities and service providers supporting our business;
our technology and business systems providers, including Reapit, PropertyMe, DocuSign and Adobe Sign;
government agencies, regulators, courts, tribunals, police or other parties where required or authorised by law; and
any other person or organisation you have authorised us to disclose information to.
We only disclose information that is reasonably necessary for the relevant purpose.

6. Electronic signatures and property-management systems

We use platforms including Reapit, PropertyMe, DocuSign and Adobe Sign to help us manage property records, communications, documents and electronic signatures.

These providers may collect, store or process personal information on our behalf in accordance with their own privacy policies and contractual arrangements with us.

7. Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Depending on the service used, this may include countries such as the United States, United Kingdom, Ireland and Canada.

Where personal information is disclosed overseas, we will take reasonable steps to ensure the recipient handles it in a manner consistent with Australian privacy requirements.

8. Direct marketing

From time to time, we may send you information about properties, market updates, real estate services, events or other material we believe may be of interest to you.

You can opt out of marketing communications at any time by using the unsubscribe link in an email or contacting us using the details above. We will still contact you where necessary to provide services, manage a current transaction or comply with our legal obligations.

9. Website and cookies

Our office operates under the Elders Real Estate website banner, including:

The website may use cookies and similar technologies to help it function, understand website use and improve visitor experience. You can manage cookie preferences through your browser settings; however, some website functions may not operate properly if cookies are disabled.

The Elders website may also be subject to Elders Limited’s website privacy terms and policies.

10. Security and retention of information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include secure systems, password controls, restricted staff access, secure storage, staff practices and appropriate destruction of records.

We retain personal information for as long as reasonably necessary for our business, legal, accounting and record-keeping obligations. When information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are legally required to retain it.

11. Accessing or correcting your information

You may request access to, or correction of, personal information we hold about you by contacting our Privacy Officer.

We may need to verify your identity before responding to a request. We will respond within a reasonable period and may charge a reasonable administrative fee for providing access where permitted by law. We will not charge a fee merely for making a request.

If we are unable to provide access or make a requested correction, we will provide written reasons where required by law.

12. Privacy complaints

If you believe we have mishandled your personal information, please contact our Privacy Officer in writing using the details in this policy.

Please provide enough detail for us to investigate the issue. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

All privacy complaints will be handled in accordance with this Privacy Policy and applicable legislation.

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be available from our office and through our website.